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Front Office Manager

Nơi Làm Việc Hồ Chí Minh
Cấp Bậc Trưởng Phòng
Hình Thức Nhân viên chính thức
Bằng Cấp Đại học
Kinh Nghiệm 2 - 3 Năm
Mức Lương Cạnh Tranh
Ngành nghề Nhà hàng / Khách sạn
Hạn Chót Nhận Hồ Sơ 15/04/2019
Chia sẻ Facebook Linkedin Twitter Google Plus

Phúc Lợi

  • Bảo hiểm
  • Phụ cấp
  • Đồng phục
  • Thưởng
  • Đào tạo
  • Tăng lương
  • Chế độ nghỉ phép

Mô Tả Công Việc

  • Manage and develop of the Front Office department.
  • Based on job requirement, assign daily work, take care of  time attendant record, make roster adapting daily need.
  • Conduct regular communications meetings and make sure that departmental briefings and meetings are effective and conducted as necessary.
  • Handle all guest and internal customer complaints in a courteous and efficient manner  to make sure problems are resolved satisfactorily.
  • Maintain positive guest and colleague interactions with good working relationships.
  • Ensure all employees provide a courteous and professional service at all times.
  • Ensure that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
  • Ensure that all Front Office employees are familiar with the hotel’s products and services.
  • Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
  • Spend time in Front Office areas during rush hour to ensure that the area is managed well by the respective team and delivers the brand promise.
  • Make and maintain good customer relationship.
  • Maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business.
  • Ensure that the Front Office operates with the lowest possible cost structure while also delivering on the brand standard to the guest.
  • Maximise rooms’ sales and revenues for the hotel through appropriate yield management, upselling and inventory management initiatives, working closely with the relevant Heads of Department and Front Office employees.
  • Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system.
  • Ensure that all policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
  • Assist in weekly yield and revenue management meetings, as necessary.
  • Work through the respective Head of Departments to take corrective action where necessary.
  • Conduct frequent and thorough inspections of guest rooms and rooms areas in general together with the Housekeeping Manager.
  • Control guest room keys properly according to hotel policy.
  • Assist in securing external guest accommodation in overbooking situations.
  • Ensure that public areas are clean and up to standard.
  • Ensure that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, as well as housekeeping team is notified in order to be prepared with the appropriate welcome amenities.
  • Ensure that all V.I.P. and long stay guests are met on arrival.
  • Works closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.
  • Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Ensure that all guest details are entered correctly in accordance with the principles of hotel.
  • Handle the preparation of the Annual Business Plan (if any).

Yêu Cầu Công Việc

  • Bachelor’s degree or Diploma in Hotel Administration, Hotel Management or equivalent.
  • At least 2 years at the same position 
  • Strong leadership skills in managing teams
  • Problem solving, reasoning, motivating, organizing and training abilities.

Mọi Người Cũng Xem

Việc Làm Đang Xem

Kết Nối Với SilverLand

 

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